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Store Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. Method of payment is Visa, Mastercard, Discovery, Paypal sorry no American Express.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. ALL returns must be unopened, accompanied by an invoice and returned within 7 days of delivery or pickup. Or we will exchange items if they are faulty on delivery to you and we are notified within 24 hours of the customers receipt of the product. Returns WILL NOT be accepted after the 7 day period. Subject to a 20% restocking fee. Customers are responsible for shipping charges on returns. Absolutely NO returns on all pigments, anesthetics, educational material and special order items.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item. Express Delivery is just a faster method it doesn't mean overnight.


Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publocation. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.


If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

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1324 N. Liberty Lake Road 237 Liberty Lake, Washington 99019 United States

Telephone: 1.509.990.0925    Fax: 1.208.664.4948

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